My withdrawal is pending or failed

Most withdrawals confirm within a few minutes. If yours is pending longer than expected or looks like it failed, check the following:

• The network may still be confirming — give it a little time before retrying.
• The destination address is a Polygon wallet that accepts USDC.
• The amount you’re withdrawing is within your available balance.

If a withdrawal clearly failed, any committed funds return to your balance. If it stays stuck or you’re unsure, email support@runtil.com and we’ll look into it.